You sell unique and amazing products, but your online store isn't quite reflecting that right now.
You may have created it yourself when you were first launching your brand just so you had something to show people when you talk about your business.
You could very well be running a simple online store on a third-party marketplace like Etsy or Big Cartel to name a few.
You might even be making commission sales through DM or email from Instagram, which involves a lot of back and forth messaging, but it seems to work for you since you don't know of any other hassle-free way to make sales.
You might have a website on Wix, Squarespace, or Shopify and you're tired of trying to make your website look right when you should be focusing on running your business.